CARE INSTRUCTIONS
GARMENT CARE
“WEAR MORE, WASH LESS”
Always follow the instructions on the care label when taking care of your garment. The care label provides guidance tailored to the specific fabric blend and garment construction. Here are some extra tips to prolong your garment lifespan and decreasing your carbon footprint.
WASHING
Before washing, turn your garments inside out - this helps minimize friction between the fabric and the machine, reducing the risk of pilling and snags.
Reduce washing frequency
Frequent washing and drying can deteriorate the quality and increase your carbon footprint. When washing is required, we recommend using a gentle cycle on your washing machine to minimize agitation. This can reduce the risk of fabric damage and helps maintain the integrity of the garment for longer. If your washing machine has an ECO cycle, we encourage you to
use it.
Lower washing temperature
Polyester and Nylon garments can be washed in cold water to prevent color fading, shrinkage, and damage. Cold water is usually sufficient for removing dirt and stains without compromising the fabric’s quality. Washing at 30°C can save approximately 50-70% energy compared to washing at higher temperatures and mitigate your environmental impact associated with energy generation.
Select the right detergent
Opt for a mild, pH-neutral detergent that is suitable for synthetic fabrics. Harsh detergents can weaken the fibers over time. Avoid using bleach or fabric softeners, as they can cause damage to your Polyester and Nylon garments.
DRYING
Air drying is generally the best option for polyester and nylon fabrics. Hang garments on a drying rack or clothesline away from direct sunlight to prevent color fading. Do not tumble dry. Depending on your dryer, you can save anywhere between 1.5 to 3.3 kWh of electricity per load of laundry. This helps the environment, as well as your wallet.
IRONING
Polyester and Nylon fabrics are often wrinkle-resistant, but if ironing is necessary, use a low heat setting or follow the care label instructions. High heat can melt or deform synthetic fibers. You can reduce energy used during ironing by correctly storing your garments.
HOW TO REQUEST A REPAIR
Inspect the damaged area of your clothing. Minor tears, stitching issues, or broken zippers are all fixable. If you’re unsure whether it can be repaired, feel free to contact us.
PREPARE YOUR ITEM FOR REPAIR
- Wash your item to ensure it’s clean before sending it to us.
- Take clear photos of the damaged area(s) and keep them for your reference.
EMAIL US
Provide the following details in your email:
- Your name and contact information
- A brief description of the damage
- Photos of the damaged area(s)
After emailing us these details, we’ll send you instructions on how to ship your item. Don’t worry; we’ll keep it simple and sustainable.
WE FIX IT AND RETURN IT
Once we receive your item, our team will assess it, perform the necessary repairs, and get it back to you looking great and ready for more adventures.
WHAT IF IT CAN’T BE REPAIRED?
If your item is beyond repair, don’t toss it! Send it to us anyway. We’ll upcycle it into something new and unique, keeping the SHIFT cycle alive.
COST & TIMELINE
- Repair costs vary based on the type of damage and will be communicated upfront.
- Typical turnaround time is 2-3 weeks from when we receive the item.